Last updated: 23 October 2026
Our products are digital files, so they can't be "returned". We don't refund just because you changed your mind after downloading. We will refund you in full if you email support@n3worx.com within 14 days of purchase and any of these apply:
- The file is faulty. It won't open in the software listed on the product page, or it has a broken formula, and we can't fix or replace it within 7 days of your email.
- It's materially not as described. A feature listed on the product page is missing.
- You bought twice by mistake, or bought the wrong edition. We'll refund the duplicate. For the wrong edition, we'll refund it once you've bought the right one, or refund the price difference if you move to a cheaper edition.
- You haven't downloaded the files yet.
How to ask
Email support@n3worx.com with your order number (it's in your Lemon Squeezy receipt) and a short note on what went wrong. We reply within 3 business days.
How refunds are paid
Refunds are issued through Lemon Squeezy, our merchant of record, to your original payment method. We can't refund outside Lemon Squeezy. As merchant of record, Lemon Squeezy may also refund you at its discretion or where the law or payment rules require it.
This policy doesn't limit any rights you have under the consumer law where you live. If you're unhappy for any other reason, email us anyway. We read every message.